Spotlight on the potential of digital financial services delivery to widen financial inclusion was the focus of senior executives and technology managers of financial institutions as they gathered at the Future Banking Technology West Africa Summit.
The Summit theme was ‘Merging financial inclusion and innovative banking technology to boost West Africa’s banking sector growth.’
The well-attended event, which held at the Lagos Continental Hotel, Victoria Island from April 23-24, had over 30 speakers and 200 delegates. It provided an opportunity to showcase the contributions of fintech companies in deepening financial inclusion, and by extension, engendering sustainable economic development.
Speaking at the sidelines of the Summit, Ronke Atkinson, managing director of VeriPark Nigeria, a global tech solutions provider to financial institutions, expressed her excitement about the theme because it fitted right in with the company’s mission to ‘break down the barriers between banks and the underbanked population through end-to-end seamless customer experience solutions.’
In her view, technology has a critical role to play if the ambitious goal of financial inclusion is to be achieved in the sub-region. This is where she sees Veripark’s suite of solutions playing a part.
“Our solutions empower financial institutions to accelerate financial inclusion through an end-to-end seamless customer experience. Veripark enables these institutions to serve society, and by doing so, achieve a broader, deeper financial system that is more robust and resilient.
“By unifying customer relationship management and Omni-Channel servicing capabilities in one interface, we help banks to establish a new kind of relationship with their customers and improve the financial wellbeing of millions,” she said.
Also present at the Summit, Ozkan Erener, global CEO of VeriPark, stated his satisfaction with the Summit proceedings.
“We are very happy to provide solutions to the financial institutions that create a huge impact on the lives of millions.
By combining a customer-centric approach with the right technology stack, the banks can offer rich and engaging experiences across all customers’ touch points including mobile and digital channels.
This way they can also play a significant role in the acceleration of financial inclusion and drive greater access to financial services for under-banked population.”
VeriPark, a Microsoft Gold Partner, opened its Nigeria office in November 2017. Since then, the company has experienced solid year-on-year growth with an enviable roster of clients. It serves customers in the financial services industry exclusively and has offices in over 15 countries across four continents.